FAQ

Frequently Asked Questions

About us

Where is NME Skin + Beauty located?

NME Skin + Beauty is located in Draperstown, Co.Derry. Check out the map on our Contact Us Page

What are your opening hours?

Our opening hours are as follows:

Monday: 10:00 – 17:00
Tuesday: Closed
Wednesday: 14:00 – 21:00
Thursday: 13:00 – 21:00
Friday: 09:00- 16:00
Saturday: 09:00- 15:00
Sunday: Closed

What treatments do you offer?

We offer a variety of treatments for our clients form facials to pedicures. Please see a full list of our treatments here.

I'd like an appointment, how can I book?

We currently take appointment requests via instagram, phone or email. Please Contact Us to book your appointment today.

Do you offer consultations?

We do offer skin consultations. Please Contact Us to get started.

Do you sell gift vouchers?

We sell gift vouchers in salon and we can also post them out. Our vouchers are valid for long time and to do this we prefer cash payment for vouchers.

What is your cancellation policy for appointments?

Should you need to reschedule please do so within 48 hours of your appointment. Failure to notify within this timeframe will incur a 50% charge to rebook*. Less than 12 hours notice will incur 100% charge. If you arrive late you may not be guaranteed your appointment & will be charged in full. We appreciate your custom and understanding of our policy.

What payment options do you offer?

In salon you can pay by card & cash.

Online you can pay by card, Clearpay & Apple Pay.

Do you have any other store policies?

While we are a kid-friendly salon, we ask our customers to keep in mind that our salon is a place of relaxation and calmness. We kindly ask that you attend your treatment appointments on your own. We understand, as parents ourselves, that it is hard to get childcare; however, there may be harmful chemicals or objects in the salon that may be harmful to a child. So, we have put this policy in place.

Products

I have a question about a product

You can message us via our chat feature or on instagram or call into the salon, contact us here. 

What brands do you stock?

We are proud to stock Environ and ANP products.

Delivery & Returns

What delivery methods do you offer?

We offer both delivery & click and collect.

How much is delivery?

Deliver costs £4.99 and click & collect is free.

Do you offer click & collect?

Yes, you can collect your orders in salon during opening hours.

What is your returns policy?

We offer a 14 day returns policy for unused products. Please see our returns policy here.

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